Your satisfaction is our priority. In accordance with UAE Consumer Protection laws, you may return or exchange products purchased from Darwaish Technologies, subject to the following conditions:

Return Period: Returns or exchanges must be initiated within 7 days of delivery or in-store purchase.

Eligibility: Products must be in like-new condition, unused, and in the original sealed packaging. The original sales invoice must be provided. Items such as opened software, consumables (e.g. toner), customized products, and special-order items are not eligible for return.

Defective Items: If a product is defective on arrival or malfunctions under warranty, contact us immediately. We will repair or replace it per the manufacturer’s warranty.

Refurbished/Used Products: Refurbished or used items sold by us may only be returned if they fail to meet advertised specifications or warranty conditions.

Refunds: After inspection, approved returns will be refunded to the original payment method within 7–14 business days. In line with new regulations, if a product’s price drops within one week of purchase, we will refund the price difference.

To initiate a return or exchange, email info@darwaishtechnologies.com with your order details. We will provide instructions for the return shipping or in-store exchange. This policy supplements our Terms & Conditions and is designed to protect your rights as a consumer. For more details or disputes, please contact our support team or relevant consumer authorities.